Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within seven days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kayinspiredllc@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If your towel is damaged or defective, please send us an email to kayinspiredllc@gmail.com and send your item to: Kay Inspired, LLC, 1615 Ansonborough Drive, Chesterfield MO 63017, United States.

Shipping
To return your Mobility Towel, please mail your towel to: KAY INSPIRED, LLC, 1615 Ansonborough Drive, Chesterfield MO 63017.

You will be responsible for paying for shipping costs for returning your item, unless the product is defective. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.